Contact Us
Got a question about a review, a rating, or something you've spotted on teresaandvera.co.uk that doesn't look right? We want to hear from it. This page explains what we can help with, what we can't, and where to find quicker answers if your question is covered elsewhere on the site.
What we can help with
Non Gamstop Casinos is an independent research and comparison site covering casinos not on Gamstop, sites not on Gamstop, and the wider market of gambling sites not on Gamstop operating for UK players. Our team welcomes messages about:
- Corrections — if a bonus term, licence detail or payment method we've listed has changed, tell us and we'll check it
- Questions about how we rate and rank the operators featured on this site
- Suggestions for casinos not on Gamstop we haven't yet reviewed
- Feedback on the site itself — broken links, unclear wording, anything that gets in your way
- General queries about how non Gamstop casinos work, how bonuses are structured, or how payments are handled
What we can't help with
We're a review and comparison publisher, not a casino operator. That means a few things sit outside what this contact page can resolve:
- We can't process deposits, withdrawals, or account issues — those need to go through the casino you played at directly, usually via their own support team
- We can't reverse or influence a self-exclusion you've placed through GAMSTOP or any other scheme — that decision sits entirely with you and the scheme provider
- We can't verify your identity or manage KYC checks on behalf of any operator
- We don't offer financial, legal or gambling addiction counselling — if you're finding it hard to control your play, our Responsible Gambling page has organisations that can help
Before you reach out — check these first
A good chunk of the questions we get are already answered elsewhere on the site, so it's worth a quick look before you send a message:
- For a full rundown of how we assess and rank operators, our reviews page on non Gamstop casinos in the UK explains the criteria in detail
- For who we are and how the site is funded, see About Us
- For the legal terms governing use of this site, see our Terms and Conditions
- For guidance on setting limits or getting support around your gambling, visit Responsible Gambling
How we handle commercial relationships
Some of the operators featured on teresaandvera.co.uk — including those listed above, such as Betmica, Kikibet and Betninja — pay us a commission if you sign up through a link on this site. This never decides where an operator sits in our rankings. Ratings are based on our own research into games, payments, bonus terms and licensing, and no payment moves a brand up the list.
A note on eligibility
Everything on this site, including any contact you send us, assumes you are 18 or over and are contacting us from a jurisdiction where accessing casinos not on Gamstop is something you're legally able to do. We don't provide legal advice on your personal circumstances, so if you're unsure where you stand, that's worth checking independently before you play anywhere.
Response times
We aim to read and reply to messages as promptly as we can, though as an independent review site we don't run a live support desk. For anything urgent relating to an active casino account — a stuck withdrawal, a locked account, a bonus dispute — contact that operator's own support channel first, since they're the only party who can action changes on your account.